Refund Policy

Last Updated: Apr 15, 2026

This Refund Policy governs the relationship between the Service Provider and you as the Customer regarding purchase of Electronic Goods and providing other Services as defined here in below. By using the Website, you acknowledge and agree to this Refund Policy and any additional agreements for the Services provided. Your Service Provider is: AKVERIS LTD Reg. Number: 17151004, address: 35–37 High Street, Congleton, CW12 1AX, United Kingdom.

The terms mentioned herein, if not explicitly stated otherwise, have the same meaning as defined in the Terms and Conditions.
At https://www.alverisskins.com we want you to be completely satisfied with your purchase. Please read our refund policy carefully.

1. ELIGIBILITY FOR REFUNDS

All refund requests must be submitted within 14 days from the date of the transaction or delivery.
We offer refunds under the following circumstances:

Incorrect Item Delivered: If you receive an Electronic Good different from what you ordered, please contact us within 14 days of delivery. We will arrange for the correct item to be delivered or offer a full refund.

Order Cancellation (Before Delivery): If you wish to cancel your order before it has been delivered, please contact us as soon as possible. If your order has not yet been processed for delivery, we will issue a full refund.

2. NON-REFUNDABLE ITEMS

The following items are not eligible for refunds:

Refunds are generally not available for successfully delivered Electronic Goods, except in cases outlined in this Policy. In the case of payment verification failure or if the order is not delivered within the specified time frame and the Customer declines to wait any longer, a refund may be considered. If delivery cannot be completed, the Website reserves the right to either offer a refund or provide a replacement of equal value using alternative virtual items, as per the Customer's preference.

3. REFUND PROCESS

To request a refund, please follow these steps:

Contact Us: Email our customer support team at support@alverisskins.com with your order number, a description of the issue, and supporting evidence (such as screenshots, purchase documents, extract from your Steam account, showing the product is not delivered or incorrect).
Review and Approval: Our team will review your request and may ask for further information. We will notify you of the approval or rejection of your refund request within 5-7 business days of receiving your complete request.

Return of Electronic Goods (if applicable): In case of an incorrect item, the Customer must notify the Service Provider. If the issue is confirmed, the Service Provider may process a refund or provide a replacement of equal value. The Service Provider may request additional information or supporting evidence to verify and process the request.

Refund Issuance: If your refund request is approved, we will process your refund. Please allow 7-10 business days for the refund to be credited back to your original payment method.

4. SHIPPING COSTS

No delivery or shipping fees apply to Electronic Goods.

5. EXCHANGES

We currently do not offer direct exchanges. If you need a different Electronic Good, please request a refund for the unwanted item (if eligible) and place a new order.
6. CONTACT US
If you have any questions about our refund policy, please contact us at: support@alverisskins.com
We reserve the right to update or modify this refund policy at any time without prior notice. Please review this policy periodically for any changes.

Thank you for shopping at https://www.alverisskins.com